Privacy Policy

1. Introduction

Surplus Waste Solutions (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you use our services or visit our website. By using our services or accessing our website, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, address, email, phone number

  • Payment Information: Credit card details, billing address, and payment history

  • Service Information: Details about the services you request, including the type of waste, quantity, and location

  • Device and Usage Information: Data regarding your device, browser, and how you interact with our website (e.g., IP address, browser type, usage analytics)

3. How We Use Your Information

We use the information we collect to:

  • Provide and manage waste removal services

  • Process payments and manage billing

  • Communicate with you regarding services, updates, and promotions

  • Improve our website and services based on user feedback and analytics

  • Ensure compliance with legal obligations

4. How We Protect Your Information

We use reasonable physical, technical, and administrative security measures to protect your personal information. However, no data transmission over the internet can be guaranteed to be 100% secure, and we cannot guarantee the absolute security of your information.

5. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your information with:

  • Third-Party Service Providers: We may share your information with trusted third-party vendors who help us provide services (e.g., payment processors, waste disposal facilities).

  • Legal Compliance: We may disclose your information if required by law or in response to legal requests from government authorities.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to collect usage data and improve user experience. You can control cookies through your browser settings, but disabling cookies may affect your ability to use some features of our website.

7. Retention of Data

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When your data is no longer needed, we will securely dispose of it.

8. Your Rights

You have the right to:

  • Access, update, or delete your personal information.

  • Withdraw consent at any time for marketing communications.

  • Opt out of certain types of data collection, such as cookies. To exercise your rights, please contact us at the details below.

9. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Please review this policy periodically to stay informed about how we are protecting your information.

10. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Surplus Waste Solutions
Email: info@surplusws.ca